Skip to main content
AIBCO’s Chat tab controls the visitor’s conversation behavior. The message limit per session lets you decide how many messages a visitor can send before the assistant prompts them to become a lead.
1

Open the Chat tab

Go to Dashboard → Chat, then click the Chat tab.
2

Set the message limit

Find Message limit per session and choose a value between 7 and 25.
3

Save

Click Save to apply the limit.

​
How the limit works

When a visitor reaches the message limit, the assistant invites them to leave their contact details so you can follow up directly. This turn into a lead captures their name, email, phone, and message.

​
Choosing a limit

Each visitor message costs 1 credit. The message limit also caps what a single conversation can spend.
The Chat tab is different from the other knowledge tabs (Text, Website, Document, Guardrails, and Greeting). It only controls visitor chat behavior, not what the AI knows.

​
What happens when the limit is reached

The assistant delivers a closing message that asks the visitor to share their contact information. Once submitted, the conversation ends as a captured lead.

​
What happens next