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Use this guide when something isn’t working as expected with your AIBCO widget, chat, or account. Each section covers a specific symptom and the exact steps to resolve it.
Check three things:
  1. Your domain is saved in General → Website domain and matches the site you pasted the snippet into.
  2. You have at least one product that is both Live (has an image) and Visible.
  3. For Render + Chat, at least one knowledge source is saved on the Chat page.
If all are correct, hard-refresh the page and wait up to 60 seconds after adding the snippet.The domain check only applies to the embed. If your hosted page works but the embed doesn’t, the domain is almost certainly the problem.
Three things must all be true for the page to serve: Publish hosted page is switched on, a Page address is saved, and you have at least one product that is both Live and Visible. Check all three in General. A product with no image is still a Draft and doesn’t count, and neither does a live product with its Visible toggle off.The same message appears if the address in the URL doesn’t exist. Check that you didn’t change your page address after sharing the link.
That’s expected: the address is the link. The old URL now shows “This page isn’t available.” for everyone. Update your bio links, email signature, ads, and any printed material with the new one from General → Hosted page → Copy. There’s no redirect from the old address.
That’s the Free plan branding. Your name itself is fine: the suffix is added at display time only. Upgrade to any paid plan and it disappears immediately. You don’t need to re-save your name.
The business photo is a paid-plan feature. On Free (or after downgrading to Free) your file is kept but visitors see your initials. The General → Business photo section tells you which state you’re in and links to upgrade.If you’re on a paid plan and still see initials, confirm the photo actually saved. You must click Save photo in the Position your photo dialog, not just pick the file.
Either the widget is switched off or you’re out of credits. Go to General → Status and check the Enable widget toggle. If that’s on, check your balance in the sidebar. At 1 credit or below the widget stops serving visitors. Top up in Billing.
Make sure you’ve saved content in at least one knowledge source (Text, Website, or Document) on the Chat page. If you’re in Render only mode, switch to Render + Chat in General first. To try your answers, use the Playground.
The page must be publicly accessible (no login required). Check that the URL is correct and the page loads in an incognito browser window. Dynamic pages that load content via JavaScript may not extract well. Use the Text or Document tab instead. Note that a scan which fails after starting is not refunded.If you scanned several pages, the wizard’s review screen marks each link Read or No data, so you can see exactly which one came back empty and drop it from the next scan.
Open the wizard from the sidebar and click See what your last setup configured on the welcome screen. The full review reappears: where your widget can appear, what was written to your profile, the products it drafted and which need photos, what your assistant learned, and which links produced content. Opening it costs nothing and changes nothing.
That means no domain was authorized and your hosted page isn’t published. It’s the normal outcome of the pages I don’t own and not online anywhere routes: reading a page you don’t own never authorizes it. Fix it in General: either save your own domain, or turn on Publish hosted page and share that link.
Go to Billing to top up or upgrade your plan. You’ll get a warning email at 16 credits. At 1 credit or below, the entire widget stops, both the visualizer and the chat. Visitors can’t reach you at all until you top up, so don’t let it get that far.
No. Renders are charged when they start, not when they finish. Failed renders are not refunded.
Your knowledge capacity has reached 90% or above. Delete or trim an existing source (Text, Website, or Document) to free up space, then try again.
Yes. Switch between Render only and Render + Chat anytime in General → Widget mode. The change takes effect immediately across all embedded instances.
Free accounts include 14 days of analytics from signup. After that the Renders, Funnel, Products, and Conversations tabs lock until you upgrade. Nothing was deleted: upgrading reopens your entire history. Your Leads and Credits tabs are never locked.
Running the wizard against a different source replaces your business profile, knowledge base, and chat settings, and deletes products from the previous source. Running it against the same source keeps your products and only refreshes the knowledge. Check the message on the wizard’s opening screen before confirming. It names both sources, tells you which mode will run, and says how many products would be deleted.Two things always survive either mode: the notes you typed into Anything you’d like to add, and your uploaded documents. Anything you’d hate to lose is safest written into the Text tab or the wizard’s notes box rather than left to a scan.
Yes. Remove the saved domain in General → Website domain and save the new one. Only one domain is authorized at a time, on every plan. Your hosted page is unaffected either way: it doesn’t run on your domain.
Yes: that’s what the hosted page is for. Skip the domain and snippet entirely. Set your Page address in General → Hosted page, turn on Publish hosted page, and share the link. Everything else (products, chat, leads, analytics) works exactly the same.When the setup wizard asks where to read about you, pick My work is on pages I don’t own and give it your Instagram, LinkedIn, Houzz, or marketplace listing (up to five of them). If you’re not online anywhere at all, pick the third option: describe the business yourself, upload a brochure, and the run costs nothing.
Need more help? Email us at hello@aibco.ai.